Privacy Policy

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DeciBelle Hearing is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we manage your personal information in compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

Collection of Personal Information

We collect personal information necessary to provide you with tailored hearing services, including:

• Name, address, date of birth, and contact details
• Gender, payment details, and Medicare/Concession card numbers
• Sensitive information related to your hearing health, including medical history, physical health and any cultural and lifestyle needs

We collect this information directly from you when you:

• Attend hearing screenings, assessments, or appointments
• Complete application, consent, or other forms
• Request information about our products or services
• Book an appointment on our website or through our Google business profile
• Provide feedback or participate in client surveys

We also collect information from third parties when you:

• Are referred to us for the provision of audiology services medical practitioners and healthcare providers.
• Are on a government agency program or service like HSP, Department of Veterans' Affairs

Use and Disclosure of Personal Information

DeciBelle Hearing uses your personal information to:

• Provide hearing assessments, fittings, and ongoing care
• Communicate with you about our services
• Process payments 
• Comply with legal obligations

We will not disclose your personal information without your permission, unless required or authorised by law. We may disclose your information to:

• Medical practitioners and healthcare providers involved in your care
• Suppliers of hearing aids and related products
• Government departments for eligibility assessment and processing applications

Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information is stored securely in both paper and electronic form.

We use multiple layers of security to protect your data, including:

• Firewalls & Intrusion Detection: Prevent unauthorized access.
• Encryption: TLS and HTTPS for encrypted and authenticated data transmission.
• Access Controls: Role-based access.
• Regular Updates: Security patches and vulnerability assessments.

While we secure your data on our servers, you must:

• Use strong passwords.
• Keep local devices protected with anti-virus and malware software.

In the unlikely event of a breach, we will:

• Notify affected clients promptly.
• Provide details and mitigation steps.
• Offer guidance on protecting your data.

Access and Correction

You have the right to access your personal information and request corrections if necessary. To do so, please contact our Privacy Officer.

Anonymity and Pseudonymity

Where practical and lawful, we allow you to interact with us anonymously or using a pseudonym. However, in specific instances, proof of identity may be required.

Other Parties Collecting Information

If you follow or click on links to any third party websites from DeciBelle Hearing, you should be aware that these other sites have their own privacy and data processing practices. DeciBelle Hearing has no responsibility or liability for these independent policies. For more information regarding a site and its privacy policies, check that site.

Complaints

If you believe we have mishandled your personal information, you can make a complaint to our Privacy Officer via the Contact Us details below. We will investigate and respond to your complaint within 30 days. 

If you are not satisfied with our handling of your complaint, you may complain to the Privacy Commissioner.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes.

Contact Us

For any privacy-related queries or to access your personal information, please contact our Privacy Officer:

Email: info@decibellehearing.com.au
Phone: (02)72406262
Address: Unit 2/35 Central Road, Unanderra, 2526

This privacy policy was last updated on 17 March 2025.